Find answers to the most frequently asked questions about our services, bookings, and policies.
booking
You can easily complete your reservation by using the “Book Now” or “WhatsApp” buttons. Simply enter the required information and send it to us. You will instantly see the cost of your transfer. If you are satisfied with the price, you can proceed with your booking.
Our transfer prices are all-inclusive with no hidden fees. The price includes professional English-speaking driver, meet and greet service at the airport, flight monitoring, waiting time for delayed flights, all tolls and fuel costs, VAT, and door-to-door service. Child seats and booster seats are also provided free of charge upon request.
We do not require early payment. After your journey is completed at the drop-off point, you can pay the driver the specified amount in cash.
Yes, you can modify or cancel your booking. For modifications, please contact us at least 24 hours before your scheduled pickup time. Cancellations made more than 48 hours before the transfer are fully refundable. Cancellations within 24-48 hours receive a 50% refund. Unfortunately, cancellations less than 24 hours before departure cannot be refunded.
We recommend booking your transfer at least 24-48 hours in advance to ensure availability, especially during peak tourist season (May to October). However, we understand travel plans can change, so we do accept last-minute bookings when possible. For private tours, booking 2-3 days in advance is recommended to secure your preferred date and time.
We accept multiple payment methods for your convenience. You can pay by credit card (Visa, MasterCard), bank transfer, or cash (Turkish Lira, Euro, GBP, or USD). Payment can be made online at the time of booking or directly to the driver upon completion of your transfer. All payments are secure and receipts are provided.
general
Yes, we are fully licensed by the local authorities, and all our vehicles, drivers, and passengers are fully insured.
Yes, all our drivers speak English at a conversational level. They are trained to assist international travelers and can provide helpful information about your destination, local customs, and points of interest during your journey. If you require a driver fluent in another language, please let us know in advance and we will do our best to accommodate your request.
We operate 24 hours a day, 7 days a week.
We operate a modern fleet of well-maintained vehicles including Mercedes-Benz Vito, Volkswagen Transporter, Mercedes-Benz Sprinter, and premium sedans. All vehicles are air-conditioned, non-smoking, fully insured, and regularly serviced to ensure your safety and comfort. We select the vehicle based on your group size and any special requirements you may have.
tours
Yes, we offer a variety of private day tours from Fethiye. Popular tours include Fethiye City Tour, Saklikent Canyon and Tlos Ancient City Tour, Ghost Town Kayakoy and Babadag Cable Car Tour, and Lycian Way historical tours to Xanthos, Letoon, and Patara. All tours are conducted with private vehicles and professional drivers who can provide local insights.
transfers
We will be tracking your flight. When you exit the airport, your driver will be waiting for you with a welcome sign displaying your name.
We provide private transfer services from all major airports in the region including Dalaman Airport (DLM), Antalya Airport (AYT), Milas-Bodrum Airport (BJV), and Izmir Adnan Menderes Airport (ADB). Dalaman Airport is the closest to Fethiye, approximately 45 minutes away. We monitor all flight arrivals and adjust pickup times accordingly.
No. As long as we have your valid flight number, we will monitor the arrival time and adjust accordingly.
Yes, we accommodate groups of all sizes. We have a variety of vehicles including sedans for 1-3 passengers, minivans for 4-6 passengers, and larger vehicles for groups up to 14 passengers. For very large groups, we can arrange multiple vehicles. Please specify your group size when booking so we can assign the appropriate vehicle.
No. If you inform us during the reservation, the necessary seats will be prepared in the vehicle at no extra cost.
We monitor all flights in real-time using flight tracking systems. If your flight arrives early, we will be there waiting for you. If your flight is delayed, we adjust our pickup time accordingly at no extra charge. There is no additional fee for flight delays - we wait for you regardless of the delay duration. Simply walk out of the arrivals area and look for your driver holding a name board.
